These policies are subject to change without notice.
All returns will be processed within 10 days of receipt.
We pride ourselves in offering the highest quality merchandise.
Return Approval: Returns will not be processed without prior approval, so please email us using our contact page or firstname.lastname@example.org before returning any merchandise to receive authorization for your return.
Once you receive approval we will then send you instructions on how to return your item(s). When returning an item, mark the outside of your package with the return authorization number you receive from us. Your package must be marked with this number and returned within seven days. Any package returned to Pickled Lily without a return authorization number or after the the seven day time frame will be refused and sent back to you at your expense.
General Returns: We will be happy to issue a store credit or refund (see limitations below) within 10 days of your tracked delivery date if the item is returned in the original and re-sellable condition.*
*Returns on Items Purchased with Coupons/Discount Codes: An order placed using a promotional or discount code cannot be returned for a refund. We will be happy to issue you an exchange or store credit.
*Pickled Lily will issue STORE CREDIT for all returns unless you specifically request in writing a refund or exchange.
*This means that all items must be returned in their original condition, with tags still on, and item must be unused.
*Before shipment, all items in your order are thoroughly inspected to make sure they are in perfect condition. Therefore, we do not accept returns on merchandise that has been damaged.
Shipping Charges: We will not refund shipping charges. A flat fee of $8.00 will be charged for exchange or returned shipping. This fee also applies to orders made with free shipping. If you received free shipping on your order, and decide to return or exchange that order, you will be charged $8.00 for returns or exchanges. The return shipping charge will be deducted from your refund amount. In the case of exchanges, the shipping charge will be charged to your credit card.
We are not responsible for lost or damaged items during return shipping. We suggest you use an insured shipping method that can be tracked.
Exchanges: A flat shipping fee of $8.00 will be charged for exchange shipping. This fee also applies to exchanges made on orders originally shipped with free shipping. Your credit card will be billed for the exchange shipping charge.
Sale Items: ARE ALL FINAL SALE. NO EXCEPTIONS.
Footwear: No returns accepted on any footwear items.
Swimwear: Due to the nature of swimwear NO returns will be issued for swimwear. However, you may exchange swimwear for a different size of the exact same suit style within 10 days. All tags must be attached for an exchange to be approved. Please email our customer service department first for a return authorization.
Diaper/Handbags: No returns will be issued for handbags, purses, or clutches. You will be issued store credit only for handbag returns. In order to receive store credit, handbags must show no signs of use and must have all tags attached. Bags with missing tags or signs of use will be returned to customer at his/her expense.
We appreciate your business and respect your privacy. We've done all that we can to ensure that any information provided to us is kept safe & secure. We will not share any of your information with any outside 3rd parties and you therefore will not be contacted by anyone via postal mail, telephone, or email outside of Pickled Lily.
After you make a purchase, we may notify you when we run a promotion, or have new products to offer. If you prefer not to receive these emails, you can opt out at any time by directly using the unsubscribe link included with every email.